Returns & Exchanges

At Ybera, we stand behind the quality of our professional hair care products and offer a 30-day satisfaction guarantee for all unused items in their original packaging. We are dedicated to ensuring your salon-quality results and will assist you with every step of the return or exchange process.

1

Submit a Request

Contact our dedicated support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the unused products in their original boxes, ensuring all seals are intact and the RA number is clearly marked on the exterior.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing